OTRS Open Source Ticket Request System

Milano IT Consulting implements the OTRS (Open-source Ticket Request System), the leading application Open Source solution for Trouble Ticketing and Help Desk.

Software systems that manage Ticketing, Service and Post Sales are dedicated tools designed for the Help Desk, commonly utilized by call center assistance services to record, update and resolve problems identified by clients or company employees.

These systems allow the management of requests for assistance called in by clients through a structured process.

In general, they allow rapid response times, so that clients’ needs are met in an efficient manner.
The OTRS software allows companies, agencies and institutions to process ticket requests efficiently by simplifying the process of managing requests for assistance received from various sources: mail, phone and web.