YetiForce CRM Open Source

Milano IT Consulting is Partner of YetiForce “an open and innovative CRM system“.

CRM is an acronym that stands for Customer Relationship Management, which consists of the creation, development, maintenance and optimization of long-term relationships between companies and their clients that are mutually more profitable.

A successful CRM is based on the understanding of a client’s needs and expectations.

Customer’s needs are considered central to the business and integrated with the corporate strategy, the personnel, the technology and the business process itself.

CRM is the approach by which a company acquires, develops and maintains the relationship with the customer to obtain an increase in Revenue and Profitability.

YetiForce manages all the processes of:

• Pre-Sales: Lead Management, Marketing, Marketing Campaign
• Sales: Quote, Sales Order, Product, Price List
• Post-Sales: Call Center, Service Request, Complaint